Refund Policy

1. 14-Day Money-Back Guarantee

We stand by the quality and utility of our invoicing and client tracking software. If you subscribe to any of our paid plans (Starter, Pro, or Business) and find that the platform does not suit your business workflow, you can request a full refund within 14 calendar days of your initial purchase date.

2. Eligibility for Refunds

To receive a refund under our 14-day guarantee, your account must satisfy the following conditions:

• The refund request is submitted within 14 days of the initial subscription charge.
• Your account has not violated our Acceptable Use Policies (e.g. drafting fraudulent invoices or sending unsolicited spam).
• This is your first time subscribing to a paid tier on Invoice-Gen.Net (subsequent upgrades or re-subscriptions are not eligible).

3. Annual Subscriptions

Annual subscriptions are protected by the same 14-day guarantee. If you cancel after the 14-day window, no prorated refunds will be issued for the remaining months of the cycle. However, your access to paid features will remain active until the end of the 12-month billing period.

4. Refund Processing

Approved refunds are credited back to the original credit card or bank account used at checkout via Stripe. Please note that credit card networks and banks typically take 5 to 10 business days to clear the funds and post the transaction back to your account statement.

5. How to Request a Refund

To request a refund under these terms, please contact our support team at: support@invoice-gen.net. Please include your account email address and your Stripe transaction number.